Cancellation policy for stays

Refunds: Stay vouchers can be returned within 14 days of purchase.
Exchange: After the 14-day period, the voucher can be exchanged for products of equal value, and the purchase must be made in a single transaction. The voucher cannot be split into multiple amounts.

Cancellation of stay reservation:
0-7 days before the stay: The voucher is forfeited
7-14 days before the stay: 50% of the voucher's value is forfeited
More than 14 days in advance: The voucher can be exchanged for another voucher

❖ The voucher is valid for 12 months from the date of purchase.
❖ It cannot be exchanged for cash.
❖ The value of the voucher can only be redeemed in a single purchase.